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Disability Caring Australia > Privacy Policy

Privacy Policy

Privacy Policy

At Disability Caring Australia (“we” “our” “us”) we are committed to safeguarding your privacy. This Privacy Policy details how we collect, use, disclose and protect your personal information. By engaging with our services, you consent to the practices described in this policy
Information We Collect
We may collect and process the following types of personal information:
  • Personal Identification Information: This includes your name, address, phone number, email address, date of birth and other contact details.
  • Financial Information: Bank account details, payment information and NDIS funding details.
  • Health Information: Relevant medical history, details of your disability other necessary health information for service provision
  • Usage Data: : Data about your interactions with our website and services, such as IP address, browser type and browsing history.
How We Use Your Information
We utilise your personal information for various purposes, including:
  • Service Delivery: To efficiently provide and manage our NDIS Plan Management services.
  • Communication: To send you updates, newsletters and other information related to our services.
  • Compliance: To meet legal obligations and adhere to NDIS requirements.
  • Improvement: To enhance our services, website functionality and user experience.
  • Security: To protect against fraud and unauthorised access to our systems
Disclosure of Your Information
Your personal information may be shared with:
  • Service Providers: Trusted third party service providers who assist with delivering our services.
  • Legal Authorities: Government agencies or legal entities when required by law or to protect our legal rights.
  • NDIS Providers: Other NDIS providers involved in your care, subject to your consent
Security of Your Information
We prioritise the security of your personal information, implementing robust technical and organisational measures to prevent unauthorised access, disclosure, alteration or destruction.
Retention of Your Information
Your personal information will be retained only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting or reporting obligations
Your Rights
You have the following rights regarding your personal information:
  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to certain legal obligations.
  • Objection: Object to the processing of your personal information.
  • Restriction: Request limitations on how your personal information is processed.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can manage the use of cookies through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and significant updates will be communicated to you directly.
Send A Message

    Send us a message. We will endeavour to respond ASAP